Customer Reviews
SUSAN'S FLOWERS & GIFTS
Local Kerens, TX florist
Local Kerens, TX florist
Date: Feb 15, 2025
Name:
Nick R
State/Province:FL
Ordered Valentines flowers to be delivered to my SO on Valentine’s Day. At 6:15 I received a call that the flowers were not being delivered because 2 drivers did not show up for work. They had plenty of time to call me and give me the opportunity to come and pick them up. They knew early in the day they were short two drivers. Instead they waited till 6:15. They offered no way to solve the problem. I called on Saturday and the manager told me that over 45 other people did not get their flowers either. Is this a way to run a business that counts on people to show love on certain days?
Tanya's Reply:
Date: Feb 18, 2025, 10:03 am
We are so sorry you had a bad experience with the florist you ordered flowers from, but it was not us. We are Susan's Flowers and Gifts in Kerens, Texas. We can assure you all of our Valentine orders were delivered on Valentine's Day before 5:30 PM. Also, we were not open on Saturday for you to speak with a manager. We are closed Saturday, Sunday and Monday and just now seeing your review. We would have definitely handled this situation differently and in a more timely manner if it had been us. Hopefully you can get this resolved. Thank you!
Date: Dec 30, 2024
Name:
Sue B
State/Province:TX
beautiful arrangement as always.
Tanya's Reply:
Date: Dec 31, 2024, 8:27 am
Thank you for your continued business. We appreciate you!
Date: Oct 22, 2024
Name:
John T
State/Province:GA
We were very pleased with the gorgeous arrangement that we ordered. The recipient was so happy. Exactly as pictured on the website.
Tanya's Reply:
Date: Oct 23, 2024, 8:46 am
Thank you for your order. We appreciate your review and are so glad you were pleased.
Date: Jun 19, 2024
Name:
Cheryl R
State/Province:TX
Awesome experience. I was very pleased the delivery was very fast and the plant was absolutely beautiful. Thank you!
Tanya's Reply:
Date: Jun 20, 2024, 8:44 am
Thank you so much for the review.Glad you were pleased with your experience.
Date: Apr 29, 2024
Name:
Tabitha H
State/Province:TX
they were so fresh and beautiful I absolutely loved them
Tanya's Reply:
Date: Apr 30, 2024, 8:43 am
Thank you, Tabitha. We appreciate your review and continued business.
Date: Jan 12, 2024
Name:
Tarrah B
State/Province:TX
Always get compliments on the flowers/plants delivered by Susan's. She is our "go-to" for any occasion.
Sandy's Reply:
Date: Jan 12, 2024, 7:25 pm
Thank you so much for your kind compliments & continued business! We appreciate you!
Date: May 22, 2023
Name:
Dwain A
State/Province:TX
Outstanding service and plant arrangement
Sandy's Reply:
Date: May 24, 2023, 12:20 pm
Thank you for your Business!
Date: Mar 17, 2023
Name:
Elise W
State/Province:MO
Everything was great
Sandy's Reply:
Date: May 24, 2023, 12:19 pm
Thank you! So glad all was great!
Date: Mar 04, 2023
Name:
Suzy B
State/Province:TX
My arrangement is very pretty in both color and design and flowers fresh. I have received others from Susan’s Flowers and all have been great.
Sandy's Reply:
Date: Mar 07, 2023, 8:32 am
Thank you very much! We always look forward to pleasing our customers. We appreciate your continued business!
